Frequently Asked Questions

Sell your watch with confidence and receive a competitive offer based on current market value.

  • Yes. All watches sold by Swiss Perpetual are 100% authentic and undergo thorough verification by our experienced watch specialists.

  • We offer both. Swiss Perpetual specializes in premium pre-owned timepieces, while also carrying brand new models depending on availability.

  • Whenever available, watches are sold with their original box and papers. If not included, this will always be clearly stated in the product listing.

  • Yes. All product photos are of the actual item unless stated otherwise.

  • Some pre-owned watches may have been previously polished or serviced. If service history is available, we will disclose it.

  • Yes. We accept pre-orders for specific watch models depending on availability and sourcing timelines.

  • Yes. A deposit is required to secure pre-orders and special sourcing requests. Terms will be discussed prior to confirmation.

  • Some items may be open for negotiation depending on availability and market pricing. You may contact our team for inquiries.

  • Yes. Reservations are allowed for a limited time depending on the item. Please contact us to confirm availability.

  • We accept major payment methods including cash, bank transfer, credit card, layaway, and crypto. For payment instructions, please contact our team.

  • Yes. We offer both local and international shipping depending on location and courier availability.

  • Swiss Perpetual offers a 7-day return policy from the date the item is received.

  • Returned items must be in the same condition as received, complete with any included accessories, box, papers, and packaging.

  • Yes. Swiss Perpetual provides a 1-year store warranty on eligible watches.

  • Yes. Swiss Perpetual has physical locations where clients may view and purchase watches in person.