We value customer satisfaction and aim to provide a seamless buying experience.
If for any reason you are not fully satisfied with your purchase, we offer a 7-day return and exchange policy, subject to the terms below.
Return & Exchange Policy
Customers may request a return or exchange within seven (7) days from the date the item is received.
To be eligible, the item must meet all conditions stated in this policy.
7-Day Return & Exchange Window
Once the returned item is received and inspected, Swiss Perpetual will notify the customer of approval or rejection.
Refund Process
Exchanges are allowed within the same 7-day period, subject to product availability and inspection.
If the exchanged item has a higher value, the customer will be required to pay the difference. If the exchanged item has a lower value, store credit or applicable arrangements may be offered depending on the case.